An important COVID-19 update from Street UK

covid 19 street uk

Due to the impact of COVID-19 and the government’s current guidelines, we are asking all Street UK customers to avoid visiting their local branch until further notice. The health and well-being of our customers and staff are of vital importance and we are urging everyone to follow government and NHS guidelines.

We understand that this is a difficult and uncertain time for many, however, and we are striving to ensure we are there to support those who need it despite current events. As such, our services are still available for existing customers online. 

If you have any queries or questions regarding outstanding loan repayments, please contact us at

If you are thinking of re-applying for a loan, or need FLX advance, you can also email us on the address above. We are currently very busy, but we will aim to get back to you within two working days.

Helpful resources

As always, we are striving to do whatever we can for our customers. Below, we’ve featured some financial resources and grants which may be useful during this difficult time.


Turn2us is a national charity helping people with financial support to help get them back on track after financial hardship. You can use their online tools to check your benefit entitlement and whether you’re eligible for any grants here.

Hardship fund

You may be able to get support in the form of council tax relief from your local authority due to COVID-19. Some local authorities might call it a hardship relief or discretionary fund. You should contact your local council to find out more.

Mortgage holiday

For those who are concerned about being able to pay their mortgage due to being laid off or working reduced hours during this time, many mortgage providers are offering mortgage holidays. You will be able to delay your mortgage payments for three months, removing at least one financial strain.

Your monthly mortgage repayment will be adjusted to reflect the deferred balance, but it is an option worth considering. Visit the Money Advice Service site to find out more.

WaterSure grant

If you are unable to meet the cost of your water bill or have water arrears, you may be eligible for a WaterSure grant. 

WaterSure is a scheme which helps some people with their water bills depending on their situation. You can apply for the scheme if you are on benefits, use water for medical reasons, or because your household has a certain number of school-age children. Find out more here.

Many people are currently unsure of their financial situation, and it is more important than ever to know your options and seek out advice if needed. Our budgeting advice resources are available to everyone, visit our advice and support page to find out more.

Would you like to apply for a Street UK Loan?

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